Get Support Quickly Using Self-Service Technologies

  OIT News  |  Jan 11, 2023  |  By Nicole Johnson
Person sitting typing on laptop computer

The first week of the semester is one of the busiest times at UNLV. As the spring semester approaches, the office of information technology wants you to know about self-service options you can use to troubleshoot issues yourself.

Reset Passwords
To ensure they have access to various university applications, anyone with an ACE account can reset their password themselves by visiting, clicking the help link, then the forgot password link, and following the prompts.

Students and employees can reset their MyUNLV password too by visiting the MyUNLV login page, clicking the forgot password link, and following the remaining steps. The user ID is a person’s NSHE ID, which is found on their RebelCard under their name.

Search Knowledge Base
Search the technology knowledge base to find how-to guides and tutorials, answers to frequent questions, and solutions to common issues. View the knowledge base.

Ask Chatbot Questions
Need help accessing campus WiFi? Just ask Scarlet. The digital assistant provides answers 24/7 to over 600 frequently asked questions about campus technology. Chat with Scarlet via the IT website.

Request In-Person Support
Customers can join a virtual line or schedule an appointment for in-person support to technology issues. To get in line or book a time with the IT Help Desk, use the QLess mobile app, text messaging, or QLess website.

RebelCard Services offers the same QLess service for people to get their campus ID card or personalized support. Customers can also add cash to their card or visit the RebelCard website for more online services too.

Get Help From Registrar, Financial Aid, and Admissions 
Students can visit the self-service help center to get help with admissions, financial aid, course schedule, and graduation. They also can ask questions about their bill or talk to a live chat agent for additional support.

In the staff support center, employees are able to contact the registrar and admissions teams, request reports, and search knowledge articles on popular topics, like MyUNLV.

Giving people options to handle and fix technical problems themselves provides quick results many seek at UNLV. More self-service technologies will be introduced to improve the customer experience in the future.